Terms & Conditions
To order goods through this website you must be at least 18 years of age.
Details of all orders placed on our website are stored by us. A copy will be sent via e-mail and you can find the terms here at all times. If you chose to create an account on our website at the time of placing an order, you can find a copy of your order history by logging in at http://www.jthandtools.co.uk/customer/account/
Payment
All prices are in pounds sterling and are exclusive of VAT at the current rate. Secure payments can be made in the following ways:
- Any major credit/debit card through Sagepay
- Paypal
- Electronic bank transfer
- We also take orders over the telephone
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.
Product Guarantees
All products carry a standard 12 month guarantee, If your product should fail within this period, please contact our help line 0114 2449989.
If your purchase develops a fault within 14 days of receipt, we will generally exchange or refund the item provided it is in 'as-new' condition.
This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
If your purchase develops a fault after 14 days and within its 12 month guarantee we will organise a repair of the product for you free of charge.
We will either handle the servicing ourselves or direct you via one of our authorised agents. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange.
Delivery
A delivery charge will be calculated on your order and added to your shopping basket.
In you have specific delivery requirements or live outside the UK mainland, please contact us on 0114 2449989 and we will be happy to give you a quote.
All parcels we send are insured at no extra cost.
We will only ship products outside the UK. Please contact us with your specific requirements.
The majority of our deliveries are made within 3 days of payment being received if in stock.
Delivery dates for out of stock items will be advised on order.
Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us.
If you order arrives damaged or incomplete please notify the courier on delivery and inform us within 24 hours. We will do our best to sort out the problem as quickly as possible.
We will also treat you as a individual and we pride ourselves on our high standard of service.
Distance Selling Regulations
In accordance with EU distance selling regulations, we provide a seven working day cooling off period with a right to cancel for all online orders. This period starts the day after the goods are received.
JT Handtools will accept returns on goods even if the packaging has been opened to inspect them. All goods need to be repackaged in original
packaging and with all accessories and instructions before returning.
If you wish to return your item please notify us in writing or by emailing
sales@jthandtools.co.uk .
You are liable for the cost incurred in returning the item but will be refunded the full purchase cost including any original delivery fees.
If the items are returned without original packaging, accessories or instructions then the costs will be calculated and deducted from the amount refunded.
Printing and Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
Security
When you shop with us via our web site, all your financial transactions are entirely secure.
We only use online payment services from Sagepay & Paypal
Additionally we also ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made.
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Complaints Proceedure
In the event that we fail in meeting out high standards of customer service please contact us at:-
JT Handtools Ltd
Unit 9 Ranskill Court
Sheffield
S9 5FZ
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
For details on cookies we store about your visit to this site, please see our privacy policy
